Refund policy

Returns & Exchanges

• We do not accept returns or exchanges for change of mind.

• Return or exchange requests can only be reviewed for orders delivered within Singapore.

• Final Sale Items: Products listed and sold as imperfect are final sale and not eligible for return or exchange.

Issues with Your Order

If something isn’t right with your order, we’re here to help. Please email us at hello.gamii.store@gmail.com with:

• A short description of the issue

• Clear photos or videos of the item and packaging

• Your order number

Our team will carefully review your request and get back to you with the next steps.

Refunds

• Refunds are only issued if your return request is approved after review.

• Approved refunds will be processed back to your original payment method within 7–10 business days.

• Shipping fees are non‑refundable, unless the return is due to an error on our part.

Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please contact us within 7 days of delivery with the required details.

• We may offer a replacement, exchange, or refund depending on the situation.

International Orders

• At this time, we are unable to accept return or exchange requests for international orders.

• All international sales are considered final, except in cases where Gamii Store has made an error.

Additional Notes

• Customers are responsible for return shipping costs unless the return is due to a Gamii Store error.

• Please ensure items are returned in their original packaging to prevent further damage during transit.

• We reserve the right to decline requests that do not meet the above conditions.